BumpGuard Return & Refund Policy
We stand behind the quality of BumpGuard and want you to feel confident with your purchase. If you’re not completely satisfied, here’s how our return process works:
Eligibility
Returns must be initiated within 30 days of delivery.The item must be unused, in its original condition, and in the original packaging.Proof of purchase (order confirmation or receipt) is required.
Non-Returnable Items
Units that show signs of wear, damage, or modification. Clearance or final sale items.
Process
Contact us at [email protected] with your order number to request a return.
We’ll provide a Return Authorization and instructions for shipping the item back.
Once received and inspected, we’ll issue your refund (less shipping costs) to your original payment method within 5–7 business days.
Exchanges
If you received a defective or damaged unit, we’ll happily replace it at no extra cost. Please reach out within 7 days of delivery to arrange an exchange.
Shipping Costs
Customers are responsible for return shipping costs unless the item arrived damaged or defective.Original shipping fees are non-refundable.
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